Axis Trustee Services Unveils India’s First AI-Powered Chatbot “AVA” to Revolutionize Client Experience..
Varahi media.com online news,Mumbai, 23 July 2025: Axis Trustee Services Limited (ATSL), a wholly-owned subsidiary of Axis Bank and a leader in India’s corporate and fiduciary services sector,
Varahi media.com online news,Mumbai, 23 July 2025: Axis Trustee Services Limited (ATSL), a wholly-owned subsidiary of Axis Bank and a leader in India’s corporate and fiduciary services sector, has launched “AVA” (Axis Trustee Virtual Assistant), the country’s first AI-powered chatbot in the trustee services domain. This innovative move marks a significant milestone in Axis Trustee’s digital transformation journey, reinforcing its position as a pioneer in fintech-driven trustee solutions.
Designed to provide intelligent, real-time, and seamless client support, AVA enhances key client touchpoints by integrating advanced AI capabilities. With this virtual assistant, Axis Trustee aims to transform the client experience by offering instant assistance, improving transparency, and boosting operational efficiency. AVA’s core functionalities focus on three critical areas of client interaction:
Product and Service Queries:
AVA instantly answers frequently asked questions and provides detailed information about Axis Trustee’s wide range of products and services. Clients gain access to 24/7 real-time support without any waiting time.
Service Request Management:
Existing clients can easily raise and track service requests through AVA. All interactions are logged and addressed promptly within defined turnaround times, ensuring reliability and full transparency.
Process and Transaction Support:
AVA assists clients with process and transaction-related queries, including documentation, compliance workflows, and regulatory procedures. It offers guidance aligned with current regulations to deliver clear and structured responses.
Mr. Rahul Choudhary, MD & CEO of Axis Trustee Services Limited, commented, “AVA represents a landmark advancement in our pursuit of becoming a digitally empowered, customer-centric trustee partner. In today’s rapidly evolving financial landscape, quick and intuitive client engagement is essential. AVA transcends the role of a typical chatbot—it embodies our dedication to innovation, transparency, and real-time interaction. As we continue our fintech evolution, AVA will be key to building trust and delivering exceptional service experiences to all our stakeholders.”
In recent years, Axis Trustee has continuously redefined trustee services in India through initiatives such as automation and digital documentation. The introduction of AVA further strengthens its position as a next-generation trustee — agile, responsive, and prepared for the future.
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