IndiGo Enhances Group Travel with Infiniti’s Advanced GroupRM Platform
Varahi media.com onkline news,National, July 5th, 2025: IndiGo, India’s leading airline, has partnered with Infiniti Software Solutions Pvt Ltd to elevate its group travel booking experience by
Varahi media.com onkline news,National, July 5th, 2025: IndiGo, India’s leading airline, has partnered with Infiniti Software Solutions Pvt Ltd to elevate its group travel booking experience by adopting the advanced GroupRM platform. GroupRM, a cloud-native group revenue management solution, will modernize and automate IndiGo’s processes for handling group bookings, delivering greater efficiency, faster responses, and an overall enhanced customer experience.
The platform is designed to process high booking volumes while simplifying and streamlining group travel requests, ensuring IndiGo can better serve the growing demand for group travel across its network.
“Continuous innovation to deliver affordable fares and a hassle-free customer experience lies at the core of IndiGo’s philosophy,” said Abhijit Dasgupta, Senior Vice President – Planning & Revenue Management at IndiGo. “Through this collaboration with Infiniti and the adoption of GroupRM, we are not only streamlining our group booking processes but also fundamentally enhancing how we engage with and serve group travelers. This next-generation platform empowers us to deliver faster, smarter, and more personalized experiences, supporting our long-term vision of a next-gen digital ecosystem.”
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Mr. Ananth Narasimhan, CEO of Infiniti Software Solutions, added, “Partnering with IndiGo marks a significant milestone for us. IndiGo’s forward-thinking approach and strong customer focus align perfectly with our mission. GroupRM is designed to boost operational agility and passenger satisfaction — two crucial pillars for airlines today.”
Key Benefits of GroupRM for IndiGo include:
- Faster Response Times: Automating end-to-end workflows to drastically cut turnaround time and improve customer satisfaction.
- Operational Excellence: Reducing manual tasks to free teams for high-impact service delivery.
- Scalability: Seamless management of increased booking volumes during peak periods such as holidays and festivals.
- Dynamic Pricing: AI-driven pricing strategies that adapt in real time to demand and customer profiles.
- Passenger-Centric Insights: Advanced analytics to support personalized offers based on group travel patterns and history.
This partnership reinforces IndiGo’s commitment to innovation and customer-first service, ensuring seamless, modern, and efficient journeys for group travelers.
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